Other key information

An online store can provide customers with a certain amount of additional information.

Before entering into a contract, traders on e-commerce websites must provide customers with information about:

  • after-sales service
  • guarantee clauses
  • trader’s code of conduct
  • conditions for terminating open-ended contracts or contracts with a term of more than one year.

Although this information features in the general terms and conditions, it must be shown separately and in detail on the website.


Sign up to our newsletter to stay informed (on the top right).


Last modification 17.08.2018

Top of page

https://www.kmu.admin.ch/content/kmu/en/home/concrete-know-how/sme-management/e-commerce/creating-own-website/information-website/other-key-information.html