Companies must adapt their operations and digitalize to remain competitive. Definitions and examples.
SMEs represent 95 per cent of Switzerland’s economy. The digitalization of these enterprises is therefore an important factor that enables the country to remain competitive in the European and international platform. If Switzerland is not rich in resources, it nevertheless is highly proficient in basic technologies such as micro-technology and precision engineering. This advantage allows the country to favorably exploit advances that digitalization has to offer.
Moreover, Switzerland invests a significant share of its financial resources in training. This guarantees greater openness to innovation and therefore creates an entrepreneurial space that is particularly diversified and responsive to changes related to technological advances. Digitalization, combined with technological know-how and training, thus plays an important role in the country’s economic positioning in international competition.
Digitalization, otherwise referred to as 4.0 Industry or Industry 2025, is about adapting a business model to information communication technology advances. The adoption of digitalization thus optimizes the efficiency of the company in terms of its strategy, production and its customers relations.
The use of digital data changes the relationship to the flow of information within the company. Exchanges become simpler and faster. Data can be transmitted in real time and are immediately accessible, hence improving the responsiveness of the company.
In terms of production, digitalization enables a company to use fully automated systems and machines. This implies a thorough monitoring of production through a mobile application, for instance. If a problem occurs, it can be addressed remotely and quickly. This type of device thus guarantees traceability which allows for fast identification of errors and provides a tool that can better prevent them.
Customers relations also evolve when exposed to digitalization. This technological breakthrough allows a more precise identification of customers’ needs and expectations. The company can therefore shape its services and better target its audience.
- Elite equipped mattresses it manufactures and rents to hotels with sensors. The Vaudois SME can therefore bill its clients for the mattresses based on their effective use (see theme of the month).
- Swiss Tools shifted to digitization early. The Bernese company equips its tools with digital components. (see interview).
- The Clinique de Genolier decided to digitalize its entire billing process, from the change of dressing at the clinic to the payment of the balance by the client. (see theme of the month).
Sources: étude EY (20 mars 2019), enquête "Test de compatibilité numérique du SECO" (2018), dossier "La digitalisation et les PME suisses" de la banque Raiffeisen (2017), articles of the Actuel column in the SME portal.